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E-Government is the way by which the providers of Public Services interact with the citizen and businesses via electronic means – amongst which the Internet and mobile phones.Competition

eGovernment Services will surely make your life easier and eliminate the hassle of having to visit a Government front-office each time you require a Public Service. These online services empower the users to make use of the Government’s services from the comfort of their home or office. Government’s online Public Services are available on a 24x7 basis and an updated directory is available on the official eGovernment website mygov.mt.

MyAlerts – SMS/Email Notifications

The myAlerts section allows users to register and receive SMS or email notifications with respect to a number of public services. This may be accessed from the internet address www.mygov.mt/alerts or after signing in into the mygov.mt. Some of the public services which are enabled through myAlerts are the Passport renewal reminder and the notifications about the Valletta CVA.

The e-ID

Some e-Government services need to identify the user. In these cases, (e.g. to apply for a European Health Insurance Card) the user will need an e-ID, that consists of a username, password and activation PIN. The above-mentioned directory indicates those services that require an e-ID with a ‘Y’ in the respective column.

The e-ID is free of charge, is available to all ID card holders, and it does not expire.

How to apply for an e-ID?

For security reasons the process of application need to be done through a face-to-face registration at one of the e-ID Registration Offices in Valletta or in Rabat (Gozo).

Opening Hours of Valletta Office:

Evans Building, Merchants Street, Valletta – same location as Passport Office

Monday – Friday 08.00-14.00
Wednesday  08.00-14.00; 15.00-18.00
Saturday 08.00-11.00

Opening Hours of Rabat (Gozo) Office:

St.Francis Square, Rabat, Gozo – same location as Passport Office

Monday - Friday 07.45-11.30; 13.30-16.00
The office is only open in afternoons between 1st September and 15th June
Saturday  07.30 – 11.00


In order to register for an e-ID one must present the ID card and give an email address to the Registration Officer. If one does not have an email account, the Registration Officer will advise how to get an email account for free.

When the Registration Authority would have processed all the details one will receive a username, password, and a secure activation PIN code that are unique. An e-ID number will be sent to the email address, and finally the PIN code will be sent to the address that shows on the ID card.

Further information can be obtained from the following:

Helpdesk on e-ID
Email Address: info@mygov.mt (please quote your ID Card Number when submitting an email to the e-ID Office)

Tel: 21226627 / 21226628

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